32 Center Road &nbs= p; &= nbsp; &nbs= p; &= nbsp; Phone 203-397-8918

Woodbridge, CT. 06525 &n= bsp; = ; &n= bsp; Cell 203-605-9068

E-mail paul@acampora.com

Web: http://www.acampora.com/

Paul Acampora

Pro= fessional Summary:

12/= 01-Pesent Manager Cus= tomer Service

Hospital Of Saint Raphael = 211; New Haven, CT.

Management:

Management of a wide variety of individuals including Desktop, Call Center, Intel Engineers, Night staff,

and telephone operators. Original primary focus was to evaluate Helpdesk, Desktop,and Network

engineering st= aff and provide recommendations/implement changes to make the groups operate

more efficiently together. Implemented help desk reporting system to accurately evaluate performance.

Next focus was two evaluate and upgrade all Intel based systems (Migration from NT4 to Active Directory

for 25= 0+ servers, 2200 PCs and over 100 applications) based on a 5 year life expecta= ncy plan of

hardware and software. Created standards for staff operations and Hardware/software deployment.

Managed all vendor relationships.Particip= ation in Information Services primary decision making

pro= cesses.Heavily in= volved in project management and design/implementation of new systems and

operational ch= anges to staff. Implemented initial virtualized environment growing to 50+ Hyper-v virtual

machines in highly redundant configuration. Implemented full desktop management solution w/software

distribution an= d PC imaging.

10/= 00-12/01 Director of Engineering Services

Executive Business Machines &= #8211; Fairfield, CT.

Management:

Highly involved in future direction of company. Main goal was engineering development and management

of all engineering staff. Duties included job assignment, project management, revi= ews,

training schedules, customer relations, and customer satisfaction. Developed

and maintained vendor relationships. Tested and evaluated new products and technologies

while maintaining transfer of knowledge to engineering group.

Supported Client/Engineering demos and seminars on new products and technologies.

3/9= 4-10/00 = Manager of LAN Operating Systems/ Senior Network Engineer=

EAC Network Integrators ̵= 1; Trumbull, CT.

Management:

Management of 12 engineers. Du= ties include job assignment, project management, reviews, tr= aining

schedules, customer relations, and customer satisfaction. Develop= edand maintained vendor

rel= ationships.Testing and evaluating new products/technologies while maintaining transfer of

knowledge to engineering group. Performed client/engineering demos and seminars on new

products and technologies.

Technical Achievements:

Concentration on small and enterprise network design, implementation, trouble-shooting,

and pr= oject management. Development of “New Product” lists, while setting future technical direction

of the company. Working knowledge of all Novell NetWare and Microsoft BackOffice products, including

Windows NT Server, NT Workstation, WINS, DHCP, DNS, RAS, RRAS, Proxy Server, Exchange Server,

SQL Server, SMS, SNA Server, Small Business Server, NetWare 3.= X. 4.X, Netware for MAC, SAA

Server. In= ternet Connectivity - Involved in all aspects of the Internet including Domain Registration,

IP configuration, DNS, and Web server installation and configuration. Also full knowledge of VPN

solutions.

7/9= 3-3/94 &= nbsp; Senior Network Engineer

Advanced Office Systems - Branford, CT.

Design, installation, and troubleshooting of Novell NetWare Networks. Specialized in integration of

Macintosh Clients and Novell.=

199= 1-7/93 &= nbsp; Network Engineer

Versyss<= span style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>, I= nc. – Shelton, CT.

Novell Network design, installation and trouble-shooting - PC Technician – Printer Repair.

Achieved Novell CNE.

198= 9 – 1991 = PC Technician1

Information Design – Madison, CT.

Setup and troubleshooting of Dos and Novell PC based networks.=

Dos 3.3, Netware 2.0A, Arcnet, Ethernet.

198= 6 – 1988 = Hardware Technician / System Admin

Mul= tiflow Computer – Branford, CT.

Component-level trouble shooting of Unix based mainframe systems.

System Administration of Berkley Unix.

Sof= tware Knowledge:

Operating Systems:

Windows NT Beta, 3.0, 3.1, 4.= 0, 2000. 2003. 2008 Server and Workstation.

Windows 3.0, 3.1, WFW 3.11, Windows 95/98, Vista, Window 7

DOS Versions 3.2, 3.3, 4.0, 5.0, 6.0, 6.1

Novell Netware 2.0A, 2.2, 3.11, 3.12, 4.0, 4.11 – Dated experience with Berkley Unix, SCO Unix,

and Redhad Linux

Microsoft Server Products:

SNA Server, Exchange Server 5.5-2007, SQL Server 6.5-2005, Pro= xy Server/ISA Server, IIS, WSUS,

Sharepoint, Terminal server, Virtual Server, Virtual PC, Hyper-V Server, Virtual Machine manager,

System Center products. Cl= uster Server, BDD, DPM, Blackberry Enterprise server, Plates= pin

Desktop Applications:

Microsoft Office 4.2/95/97/2000/2007/Visio/SharepointDesigner/Frontpage, Sysprep

Microsoft Mail/Outlook, PcAnywhere, Ghost, Kronos, Adobe, Attachmate, Crystal repor= ts,

Arcserve for NT/NetWare, Inoculan for NT/NetWare, Backup Exe= c, DPM

Desktop Management:

LANDesk Management Suite. Microsoft SMS/, HP TopTools, Compaq Insight Man= ager

Novell Add-Ons:<= /b>

Netware for SAA, Netware for MAC,

Network Protocols:

IPX/SPX, TCP/IP, SNA, DLC, AppleTalk, WINS, DNS, DHCP

Internet:

Familiar with all aspects of connecting clients to the Interne= t, from the physical connection and Internet

E-mail, to registering the do= main and creating Web Presence and DNS.

Technologies:

Ethernet, Token Ring, Arc net, FDDI, ISCSI, SANs

Cer= tifications:

Microsoft Certified Systems Engineer (MCSE) - March 1999<= /o:p>

Microsoft Certified Partner - Current

Novell Certified NetWare Engineer (CNE) - March 1992

NetWare 3.X to NetWare 4.X Update - June 1996

Hewlett Packard Star Certified - for 1997, 1998, 1999

Compaq ASE Certified - December 1998

Intel Certified Solutions Consultant and Intel Product Dealer<= o:p>

Edu= cation:

Graduated 1984 Amity SR. H= igh School. Woodbridge, CT. High School

Graduated 1986 Connecticut School Of Electronics. New Haven, CT. Electronic Technology

Graduated 1995 NewEngland Tech. Newington, CT. Auto Body Technology

Per= sonal: Hobbies include:

Farming of Goats/alpaca/chick= ens. Auto body work/restoration of older ‘Mustangs”.

Carpentry/woodworking and furniture building.

Ref= erences: Available Upon Request.